Terms and Conditions – crkex Online Casino

1. Introduction

These Terms and Conditions ("Terms") govern your use of the crkex platform, including the website at crkex.net, the crkex mobile application, and all games and services offered through them. crkex is operated by a licensed gaming entity and is authorised to offer online casino services to eligible players.

These Terms form a legally binding agreement between you and crkex. They apply to all players who register an account, make a deposit, play any game, or otherwise use any part of the crkex platform. Please read them carefully. If anything is unclear, contact the crkex support team before registering.

crkex reserves the right to update these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised effective date. Continued use of the crkex platform after changes are published constitutes acceptance of the updated Terms.

2. Eligibility

To register and use crkex, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gambling in your jurisdiction.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You must not be a current employee, contractor, or immediate family member of a crkex employee or contractor.
• You must not have been previously excluded or banned from the crkex platform.

crkex may request documentation to verify your age and identity at any time. Failure to provide satisfactory verification documents within a reasonable timeframe may result in account suspension and withholding of pending withdrawals pending investigation.

3. Account Registration

Each player is permitted to hold one crkex account only. Creating multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited and will result in all associated accounts being closed and balances forfeited.

When registering on crkex, you agree to provide accurate, complete, and current information. This includes your full legal name, date of birth, email address, and phone number. You are responsible for keeping your account information up to date. Providing false information during registration is a breach of these Terms and may result in immediate account termination.

You are responsible for maintaining the security of your crkex account credentials. Do not share your password with anyone. crkex will never ask for your password via email, chat, or phone. If you suspect your account has been accessed without your authorisation, contact the crkex support team immediately.

crkex accounts are personal and non-transferable. You may not sell, transfer, or assign your account or any funds held within it to any other person.

4. Deposits and Withdrawals

crkex supports deposits and withdrawals via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳200. The minimum withdrawal amount is ৳200. Maximum transaction limits apply and are displayed within the crkex cashier section.

Deposits to crkex are processed instantly in most cases. If a deposit does not appear in your crkex balance within 15 minutes, contact the support team with your transaction reference number.

Withdrawal requests on crkex are typically processed within five minutes of submission. In some cases, withdrawals may be subject to a manual review process, which can take up to 24 hours. crkex will notify you if your withdrawal is subject to additional review.

• Withdrawals can only be made to a payment method that has been used to make a deposit on your crkex account.
• crkex does not charge fees on deposits or withdrawals. Your payment provider may apply their own fees.
• Withdrawals may be delayed or withheld pending identity verification if crkex has not yet completed KYC checks on your account.
• crkex reserves the right to request proof of payment method ownership before processing any withdrawal.

5. Game Rules

All games available on crkex — including Circle, Fishing, Lucky Dragons, Mine, Drill That Gold, Tongits Go, and WL Live — are governed by individual game rules that are displayed within each game interface. These Terms apply in addition to individual game rules. In the event of a conflict, these Terms take precedence.

Digital games on crkex use certified random number generators (RNG) to determine outcomes. RNG systems are independently audited to ensure fairness. Live dealer games in the WL Live section use real physical equipment operated by trained dealers in a licensed studio environment.

crkex publishes return-to-player (RTP) percentages for all games. These figures represent the theoretical long-term return and do not guarantee individual session outcomes. All game results on crkex are final once confirmed by the system. Disputes regarding game outcomes must be raised with the crkex support team within 72 hours of the relevant game session.

6. Bonuses and Promotions

crkex offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to the specific terms attached to each promotion, which will be published alongside the relevant offer. The following general conditions apply to all crkex bonuses:

• All bonuses are subject to wagering requirements before withdrawal is permitted. The applicable wagering requirement will be stated in the promotion terms.
• Bonus funds are separate from real money funds. Real money funds are used first in all wagers unless otherwise stated.
• Bonuses have an expiry period. Any bonus funds not used within the stated period will be forfeited automatically.
• crkex reserves the right to withdraw any bonus offer at any time prior to it being claimed.
• Bonuses may not be combined unless explicitly stated in the promotion terms.
• crkex reserves the right to reclaim bonus funds and any winnings derived from them if there is evidence of bonus abuse, including but not limited to low-risk betting strategies designed to clear wagering requirements without genuine gameplay risk.

Players who have opted out of marketing communications will not receive promotional offers by email or SMS but may still access available promotions through the crkex platform directly.

7. Prohibited Conduct

The following actions are strictly prohibited on crkex and will result in immediate account suspension, forfeiture of balances, and potential legal action:

• Using automated software, bots, scripts, or any other tool to interact with crkex games or systems.
• Exploiting software errors, glitches, or vulnerabilities in crkex games or platform systems.
• Colluding with other players to gain an unfair advantage in any game.
• Using stolen, fraudulent, or unauthorised payment methods to fund a crkex account.
• Attempting to launder money or use crkex for any illegal financial activity.
• Creating multiple accounts to claim bonuses more than once.
• Providing false identity information during registration or verification.
• Harassing, threatening, or abusing crkex staff or other players.

crkex monitors all accounts and transactions for suspicious activity. Where prohibited conduct is detected, crkex will act immediately to protect the integrity of the platform and the interests of legitimate players.

8. Account Suspension and Closure

crkex reserves the right to suspend or close any account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within a reasonable timeframe.
• Suspected fraudulent activity or money laundering.
• Account inactivity for a period exceeding 12 consecutive months.
• At the player's own request for self-exclusion or account closure.

Where an account is closed due to a breach of these Terms, any balance held in the account may be forfeited. Where an account is closed for any other reason, the remaining balance will be returned to the player's registered payment method after any applicable verification checks are completed.

Players who wish to close their crkex account voluntarily may do so by contacting the support team. Account closure requests are processed within 24 hours. Any pending withdrawals at the time of closure will be processed normally.

9. Responsible Gaming

crkex is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gambling activity, including deposit limits, loss limits, session time reminders, and self-exclusion options. These tools are available in the account settings section of the crkex platform.

If you believe your gambling is becoming a problem, crkex encourages you to use the self-exclusion tool, which prevents access to your account for a period of your choosing. Self-exclusion requests take effect immediately and cannot be reversed during the exclusion period.

crkex staff are trained to identify signs of problem gambling and may proactively reach out to players who show concerning patterns of behaviour. In some cases, crkex may impose mandatory responsible gaming measures without player request, including temporary account restrictions or cooling-off periods.

For more information on responsible gaming tools and resources available on crkex, please visit the Responsible Gaming page.

10. Privacy and Data

crkex collects and processes personal data in accordance with its Privacy Policy, which is available at crkex.net/privacy-policy. By registering on crkex, you consent to the collection and processing of your personal data as described in the Privacy Policy.

crkex uses your personal data to operate your account, process transactions, verify your identity, comply with legal and regulatory obligations, and communicate with you about your account and available promotions (where you have opted in to marketing communications).

crkex does not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities where required by law or necessary to operate the platform.

11. Intellectual Property

All content on the crkex platform — including but not limited to the crkex logo, game graphics, software, text, and design elements — is the intellectual property of crkex or its licensors. You may not copy, reproduce, distribute, or create derivative works from any crkex content without prior written permission.

The crkex name and logo are registered trademarks. Unauthorised use of crkex trademarks is prohibited and may result in legal action.

12. Limitation of Liability

To the maximum extent permitted by applicable law, crkex's total liability to any player for any claim arising from use of the platform is limited to the amount deposited by that player in the 30 days preceding the claim.

crkex is not liable for:

• Loss of profits, revenue, or anticipated savings.
• Indirect, consequential, or incidental losses of any kind.
• Losses arising from technical failures, internet outages, or circumstances beyond crkex's reasonable control.
• Losses arising from a player's failure to comply with these Terms.

Nothing in these Terms limits crkex's liability for fraud, death, or personal injury caused by crkex's negligence, or any other liability that cannot be excluded by law.

13. Changes to These Terms

crkex may update these Terms and Conditions at any time. When material changes are made, crkex will notify registered players by email or via an in-platform notification at least 7 days before the changes take effect. Minor changes — such as corrections to typographical errors or clarifications that do not affect player rights — may be made without prior notice.

The current version of these Terms is always available at crkex.net/terms-conditions. The effective date at the top of this page indicates when the current version was last updated. Continued use of the crkex platform after the effective date of any update constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact the crkex support team. The support team is available 24 hours a day, 7 days a week.

Email: [email protected]
Live Chat: Available directly through the crkex platform at all times.

crkex aims to resolve all player queries and complaints within 24 hours of first contact. For formal complaints that cannot be resolved through the support team, crkex provides an escalation process — details of which are available from the support team on request.