Privacy Policy – crkex Online Casino Bangladesh

1. Introduction

This Privacy Policy explains how crkex ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the crkex platform at crkex.net and through the crkex mobile application. crkex is committed to handling your personal data responsibly and in accordance with applicable data protection laws.

By registering an account on crkex or using any part of the crkex platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how crkex handles personal data as described here, please do not register or use the platform.

This policy applies to all personal data collected through the crkex website, mobile app, customer support channels, and any other interaction you have with the crkex platform. It does not apply to third-party websites or services that may be linked from crkex — those are governed by their own privacy policies.

2. Data We Collect

crkex collects personal data in three main ways: data you provide directly, data collected automatically when you use the platform, and data received from third parties such as payment processors and identity verification services.

Data you provide directly to crkex:

• Full legal name and date of birth
• Email address and phone number
• Residential address
• Payment method details (bKash number, Nagad number, Rocket number)
• Identity verification documents (national ID, passport, or driving licence)
• Any information you provide when contacting crkex customer support

Data collected automatically when you use crkex:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, time spent on each page, and navigation patterns
• Game session data including games played, wagers placed, and outcomes
• Login timestamps and session duration
• Cookie and tracking data (see Section 6)

Data received from third parties:

• Identity verification results from KYC service providers
• Transaction confirmation data from payment processors
• Fraud and risk signals from security service providers

Data Category	Examples	Source
Identity Data	Name, date of birth, national ID	You / KYC provider
Contact Data	Email, phone, address	You
Financial Data	bKash / Nagad / Rocket number, transaction history	You / Payment processor
Technical Data	IP address, device info, browser type	Automatic
Usage Data	Games played, session times, wager history	Automatic
Communications Data	Support chat logs, email correspondence	You

3. How We Use Your Data

crkex uses your personal data for the following purposes:

• Account management: To create, maintain, and operate your crkex account, including processing deposits and withdrawals, verifying your identity, and managing your account settings.
• Game delivery: To provide access to crkex games, record game outcomes, calculate winnings, and maintain the integrity of the gaming environment.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Legal compliance: To comply with anti-money laundering (AML) regulations, age verification requirements, and other applicable legal obligations.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, account abuse, and other prohibited conduct on the crkex platform.
• Customer support: To respond to your queries, resolve disputes, and provide assistance with your crkex account.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of the crkex platform.
• Marketing communications: To send you promotional offers and updates about crkex, where you have opted in to receive such communications.
• Responsible gaming: To monitor gameplay patterns and identify potential signs of problem gambling, and to enforce responsible gaming measures where necessary.

4. Legal Basis for Processing

crkex processes your personal data on the following legal bases:

• Contract performance: Processing necessary to operate your crkex account and deliver the services you have signed up for, including game access and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, age verification requirements, and regulatory reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving the crkex platform, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have given explicit consent. You may withdraw this consent at any time.

5. Data Sharing

crkex does not sell, rent, or trade your personal data to any third party. Data may be shared with the following categories of third parties only where necessary and under strict data protection obligations:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions.
• Identity verification providers: KYC service providers receive identity documents and personal details to verify your age and identity as required by law.
• Fraud prevention services: Security and fraud detection providers may receive technical and behavioural data to identify suspicious activity.
• Regulatory authorities: crkex may be required to share data with licensing authorities, law enforcement agencies, or financial regulators where required by law.
• IT and infrastructure providers: Cloud hosting and technical service providers who process data on crkex's behalf under strict contractual data protection terms.

6. Cookies and Tracking

crkex uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit crkex.net.

crkex uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on crkex.
• Analytics cookies: Collect anonymised data about how players use the crkex platform, which pages are visited most, and where technical issues occur. This data is used to improve the platform.
• Marketing cookies: Used to deliver relevant promotional content to you on the crkex platform, where you have consented to marketing communications.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the crkex platform, but some features may not work as intended. Note that disabling essential cookies will prevent you from logging in to your crkex account.

7. Data Retention

crkex retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable law and regulatory obligations. The following retention periods apply:

• Account and identity data: Retained for the duration of your account plus 5 years after closure, as required by AML regulations.
• Transaction records: Retained for 5 years from the date of each transaction.
• Game session data: Retained for 2 years from the date of each session.
• Customer support communications: Retained for 2 years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter.

When data is no longer required, crkex securely deletes or anonymises it so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

8. Your Privacy Rights

You have the following rights over your personal data held by crkex. To exercise any of these rights, contact the crkex data team at [email protected]. crkex will respond to all requests within 30 days.

9. Data Security

crkex takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your data:

• SSL/TLS encryption for all data in transit between your device and crkex servers.
• Encryption at rest for sensitive data including identity documents and payment details.
• Access controls ensuring that only authorised crkex staff can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the crkex platform.
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable law.
• Staff training on data protection obligations and security best practices.

While crkex takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your crkex account credentials secure and for notifying crkex immediately if you suspect unauthorised access to your account.

10. Children's Privacy

The crkex platform is strictly for adults aged 18 and over. crkex does not knowingly collect personal data from anyone under the age of 18. If crkex discovers that a person under 18 has registered an account, the account will be immediately closed and all data deleted, except where retention is required by law.

If you believe a minor has registered on crkex, please contact [email protected] immediately so that the account can be investigated and closed.

11. Marketing Communications

crkex may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, and special offers. These communications are only sent where you have given explicit consent during registration or through your account settings.

You can withdraw consent for marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email from crkex.
• Updating your communication preferences in your crkex account settings.
• Contacting the crkex support team at [email protected].

Withdrawing marketing consent will not affect your ability to use the crkex platform or receive essential account communications such as transaction confirmations, security alerts, and account notices.

12. Changes to This Policy

crkex may update this Privacy Policy from time to time to reflect changes in how we handle personal data, changes in applicable law, or improvements to the crkex platform. When material changes are made, crkex will notify registered players by email or via an in-platform notification at least 7 days before the changes take effect.

The current version of this Privacy Policy is always available at crkex.net/privacy-policy. The effective date at the top of this page shows when the current version was last updated. Continued use of the crkex platform after the effective date of any update constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the crkex data protection team:

Email: [email protected]
Live Chat: Available 24/7 directly through the crkex platform.

crkex aims to respond to all privacy-related queries within 30 days of receipt. For complex requests, crkex may request additional information to verify your identity before processing the request.